Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

1. Perfumes & Beauty Products
Unopened & Unused Items:
- Eligible for a 90% refund (10% handling/restocking fee applies).
Opened but minimally used items (e.g., customer tried once but disliked scent):
- Eligible for a 50% refund, provided packaging is intact and product is returned within 7 days.
Hygiene-sensitive items (lipsticks, creams, skincare tools):
- No refund once opened, unless defective or damaged on arrival.
2. Self-Care Products (non-cosmetic tools, accessories)
Unused items in original packaging:
- Eligible for a 90% refund.
Lightly used items (e.g., hairbrushes, rollers, non-electronic tools):
- Eligible for a 60% refund, provided they are clean and undamaged.
Electronic self-care devices:
- Eligible for a 70% refund if returned within 14 days and in good working condition.
- No refund for devices showing wear, misuse, or damage.
3. Cutlery & Kitchenware
Unopened sets:
- Eligible for a 95% refund (5% restocking fee).
Opened but unused sets:
- Eligible for a 70% refund, provided all pieces are returned.
Used cutlery:
- Eligible for a 40% refund if returned within 14 days, showing no damage beyond normal testing.
Damaged or incomplete sets:
- Refund amount will be assessed case-by-case, typically 20–30%.
4. General Conditions
Refunds are processed within 7–10 business days after inspection.
Shipping costs are non-refundable unless the item was defective or incorrectly supplied.
Customers must provide proof of purchase (order number or receipt).
Partial refunds are issued via the original payment method.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@themckaystech.co.za and send your item to: Unit 6 Die Eike, 19 Boyes Street, New State Areas, Springs, 1559.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Unit 6 Die Eike, 19 Boyes Street, New State Areas, Springs, 1559.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.